Primary Role:

To ensure accurate, timely, and compliant billing of patient services, insurance claims, and payments while supporting financial sustainability and a positive patient experience.

KEY RESPONSIBILITIES:

• Accurately bill inpatient and outpatient services in accordance with approved tariffs, contracts, and hospital policies

• Generate and post invoices for self-pay and insurance patients

• Verify patient details, insurance covers, limits, and authorizations prior to billing

• Ensure correct capture of services including consultations, investigations, procedures, pharmacy, and accommodation charges

• Reconcile bills with clinical records and resolve billing discrepancies

• Prepare and submit insurance claims within agreed timelines

• Follow up on pending claims, rejections, and queries in liaison with credit control and insurers

• Issue interim and final bills and support discharge billing processes

• Maintain accurate billing records, reports, and electronic billing systems

• Communicate clearly and professionally with patients, clinicians, and insurers regarding billing matters

• Ensure compliance with regulatory, ethical, and confidentiality requirements

• Participate in audits, revenue assurance, and quality improvement initiatives

• Support price updates, tariff reviews, and system configuration when required

• Any other duty as may be assigned

KEY SKILLS AND COMPETENCES:

• Knowledge of medical billing systems, insurance processes, and hospital tariffs

• Experience in mental health or inpatient billing will be an added advantage

• Strong numerical accuracy, attention to detail, and analytical skills

• Good communication and customer service skills

• High level of integrity, confidentiality, and professionalism

• Ability to work independently

KNOWLEDGE AND EXPERIENCE REQUIRED:

• Diploma or Degree in Business Administration, Finance, Accounting, Health Records, or a related field

• At least 2 years’ experience in hospital billing or healthcare revenue cycle management

If your Professional background, relevant experience and competences match the specifications outlined, please send us your application, CV and copies of your certificates, clearly indicating the position applied for, to vacancies@tranquilmedcentre.com. Shortlisting will be done on a rolling basis.

Please note that we do not charge any fee at any stage of our recruitment process.