Primary Role

To lead the hospital’s strategic business development, service marketing, client retention, and partnership initiatives with a focus on mental health & wellness.

Key Responsibilities

1. Strategic Business Development

• Develop and implement growth strategies to expand the hospital’s market presence and client portfolio.
• Launch targeted business-to-business (B2B) outreach campaigns
• Build and maintain strategic partnerships with insurance companies and corporate organizations
• Monitor emerging market trends, client needs, and competitor activities to inform the hospital’s service expansion and positioning.

2. Marketing & Brand Visibility

• Design and execute service marketing campaigns.
• Drive targeted marketing initiatives for Tranquil Medical Centre’s programs to enhance public awareness, demand, and professional referrals.
• Ensure consistent branding, messaging, and visibility of T.M.C services across traditional and digital platforms.
• Coordinate with internal departments to design promotional materials aligned with service capabilities.

3. Client Engagement and Retention

• Develop and roll out loyalty and retention programs for both corporate and walk-in clients to enhance satisfaction and repeat visits.
• Organize and coordinate quarterly engagement forums
• Maintain feedback mechanisms to capture and respond to client needs, preferences, and complaints in a timely and professional manner.
• Foster relationships with referring professionals and institutions to maintain a robust referral network.

4. Team Leadership & Performance Management

• Supervise and support the marketing and business development team, ensuring optimal performance and professional growth.

5. Reporting & Accountability

• Prepare reports detailing marketing activities, partnership development, and business growth performance.
• Ensure compliance with healthcare marketing ethics, regulatory requirements, and brand standards.
• Perform other related duties as assigned by the Manager/Supervisor.

Key Qualifications & Experience

• Bachelor's degree in Business Administration, Marketing, Sales, Commerce, Economics, or a related field.
• Prior experience in a similar role, with at least 3–5 years' experience in business development, sales, marketing, or a related role.

• Demonstrated experience in identifying business opportunities and growing revenue.
• Experience in client relationship management.
• Experience developing and implementing business growth strategies.

How to Apply:

Interested candidates are invited to submit their CV and a cover letter outlining their suitability for the role to vacancies@tranquilmedcentre.com, by C.O.B Friday 17th July, 2026 with the subject line "Business Development and Marketing Manager".

Only shortlisted candidates will be contacted.